Terms and Conditions

2. Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or change services without prior notice. We reserve the right to permanently update products, prices and other information. We are not responsible if, for any reason, this website is unavailable for a certain period of time.

We may occasionally restrict access to some areas of this website. If the website is unavailable, you can contact us by email at info@spclinic.pt

3. Items for sale in the online store are subject to existing stock and the stock update process resulting from order processing. In the event of a temporary or permanent stock shortage, the customer will be duly notified and offered an alternative product with similar characteristics, an exchange for another product with the respective correction of payment if necessary, or a refund of the amount paid.

1. The SP CLINIC CORPO&MENTE website uses cookies. Cookies are text files that are stored on a computer system via an Internet browser.

Many Internet sites and servers use cookies. Many cookies contain a cookie ID, which is a unique identifier for the cookie. It consists of a string (i.e. a set of characters) that Internet pages and servers can assign to the specific Internet browser in which the cookie was stored. This allows visited Internet sites and servers to differentiate the individual browser of the data subject from other Internet browsers that contain other cookies. A specific Internet browser can be recognized and identified using the unique cookie ID.

2. Through the use of cookies, SP CLINIC CORPO&MENTE can provide users of this website with more user-friendly services that would not be possible without the cookie setting.

3. By means of a cookie, the information and offers on our website can be optimised with the user in mind. Cookies enable us, as mentioned above, to recognise the users of our website. The purpose of this recognition is to make it easier for users to navigate our website. The user of a website that uses cookies, for example, does not need to enter access data each time the website is accessed, because this is taken over by the website, and the cookie is stored on the user’s computer system. Another example is the cookie of a shopping cart in an online store: the online store records the items that a customer has placed in the virtual shopping cart via a cookie.

4. The data subject may, at any time, prevent the setting of cookies through our website by means of a corresponding setting of the Internet browser used and thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website may be entirely usable.

2. If it is not possible to carry out a face-to-face assessment, you can contact us by email at info@spclinic.pt , via Instagram ( @SPclinicLisboa ) or Facebook ( @SPclinicLisboa ), via WhatsApp +351 917917404 (call with charge to the national mobile network) or by telephone call to the number +351 210 993 179 (call with charge to the national fixed network).

A) – Keep the products in a ventilated and shaded place;
B) – Respect the expiration date after opening;
C) – For best results, use only GERnétic products due to the synergy that exists between them.

1. BANK TRANSFER – When selecting this payment method you will receive an email with payment instructions.

2. MBWAY – When you select this payment method, you will be asked for your phone number and you will receive a request in the MBWAY app. This request in the app is active for a maximum period of 5 minutes. If you are unable to complete the payment within this time limit, you can make a new payment request. Once you approve the payment in the app, the order is paid.

3 DEBIT OR CREDIT (VISA, MASTERCARD) – Pay quickly and securely using your debit or credit card.

4 MULTIBANCO REFERENCE – If you choose this method, you will receive a reference so that you can make the payment within a maximum period of 72 hours. If you do not make the payment within 72 hours of receiving the reference, your order will be automatically cancelled.

2. The NIF must be indicated during the purchase process.

1. We ship to mainland Portugal and the islands. (Note: We do not ship internationally.)

2. Orders are processed and shipped within 1 to 2 business days after confirmation of payment. The customer will receive an email informing them that their order has been shipped, along with the tracking code. After shipping, the delivery time depends exclusively on the carrier.

3. Orders that are not paid will be cancelled within 72 hours from the date of the order.

4. Shipping costs are:

A) – Varies according to the shipping options available.
B) or free if you choose to collect your purchase at our facilities.

1. Customers have 14 days to exchange or return items, as long as they are in perfect condition, without any signs of use or handling, and with their respective boxes and spatulas.

2. The invoice-receipt must be presented.

3. Promotional items cannot be exchanged or returned.

4. Exchanges will be accepted when made within the legal period and returns will be made within 15 days.

5. Shipping costs, exchanges or returns, are the responsibility of the customer, except in cases where the return is due to defective items.

6. To exchange or return your item, you must send an email to info@spclinic.pt indicating the items you wish to exchange or return and the reason for doing so. You should preferably attach photographs and/or videos of the item.